Humana Medicare and Humana Medicaid Contract Termination

Who Is Affected

• • This change only affects patients covered under Humana Medicare Advantage Plans and Humana Medicaid (Healthy Horizons).

  • Patients with Humana Military (Tricare) are not affected.

  • Patients whose primary coverage is Original Medicare (e.g. Medicare of Virginia) with Humana as a secondary insurer are not affected

What’s Changing Effective August 6, 2025

Due to a legal decision, Achilles Foot and Ankle Center will no longer accept or bill Humana Medicare Advantage or Medicaid plans (ChoiceCare and Healthy Horizons) after August 6

• We will not submit claims to Humana Medicare Advantage or Humana Medicaid.

• We will not receive further payments from these plans.

• Patients with these plans will need to seek care elsewhere or pay out-of-pocket if their Humana plan offers out-of-network benefits.

How This Affects You

✅ If You Have:

• Humana Military (Tricare): No change—you can continue care as before.

• Original Medicare as Primary, Humana as Secondary: No change—you will continue to be seen under current billing arrangements.

❌ If You Have:

• Humana Medicare Advantage Plan or Humana Medicaid (Healthy Horizons):

  • Your appointments will be canceled.

  • Any outstanding balances from these plans will be adjusted off.

  • We will notify you via email, phone, and text about your options moving forward.

  • Unfortunately, we cannot accept cash payments for these plans, per Medicare guidelines.

Options for Impacted Patients

• Consider switching to a different provider that accepts your Humana plan.

• For Medicare Advantage patients, you
  may be eligible to enroll in a different plan during open enrollment in 2026.

• If you have Humana Medicaid, we recommend reaching out to your case manager to explore alternative Medicaid options such as:

  • Anthem HealthKeepers,

  • Sentara Medicaid,

  • UHC Community Care.

We apologize for any inconvenience and are committed to helping you find a smooth alternative. Please contact our office if you have questions or would like assistance exploring other coverage options.

Achilles Foot and Ankle Center

📢 Important Notice for Wound Care Patients
Humana Insurance No Longer Accepted at Achilles Foot and Ankle Center

Effective August 6, 2025, Achilles Foot and Ankle Center will
no longer accept Humana Medicare Advantage or Humana Medicaid (Healthy
Horizons) plans.

This change directly impacts patients receiving wound care services under these
Humana plans.

What This Means for You:
If you are currently receiving wound care and are insured through Humana Medicare
Advantage or Humana Medicaid, we recommend you contact Retreat Wound Care to
ensure continuity of care.

📍 Retreat Wound Care
2621 Grove Avenue
Richmond, VA 23220
📞 (804) 998-2146

We understand how important ongoing wound care is to your health and recovery. Our
team is here to support your transition and answer any questions you may have.
For all other insurance questions or general concerns, please contact our office.